Refund policy

At BrightNest.live, we believe creativity, imagination, and hands-on activities can bring joy to everyday life. Our store offers carefully selected toys and DIY bracelet-making kits designed to encourage creativity, personal expression, and memorable experiences for customers of different ages.

We are committed to providing reliable products and a pleasant shopping experience. If your purchase does not meet your expectations, this Return and Refund Policy explains the conditions and procedures for returns, exchanges, and refunds.

This policy applies to all purchases made through:

Website: https://www.brightnest.live/

BrightNest.live provides clear return and refund information for customers before purchase in accordance with applicable New York consumer protection requirements. New York law requires online retailers to make refund policies accessible to consumers before billing information is requested.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, the following conditions must be satisfied:

  • The product must be unused and in original condition;
  • The item must include original packaging, instructions, accessories, and included components;
  • DIY bracelet materials must not have been assembled, altered, or partially used;
  • Toys must not show signs of use, damage, or modification;
  • Proof of purchase must be provided.

Because toys and DIY craft products involve safety, cleanliness, and product completeness considerations, returned products must remain suitable for resale.

2. Damaged, Defective, or Incorrect Products

We carefully inspect products before shipment. However, unexpected problems may occur during manufacturing, packing, or transportation.

If you receive:

  • A damaged toy;
  • Missing DIY bracelet components;
  • Defective materials;
  • An incorrect product;
  • A package with missing items;

please contact our customer support team within 7 days after delivery.

Please provide:

  • Order number;
  • Customer name;
  • Description of the problem;
  • Photos or videos showing the issue.

After reviewing your request, BrightNest.live may provide:

  • Replacement of the affected product;
  • Refund assistance;
  • Other appropriate solutions.

3. Return Request Procedure

Customers must contact BrightNest.live before sending any product back.

Please contact:

Email: [email protected]

Include:

  • Full name;
  • Order number;
  • Product name;
  • Reason for return;
  • Supporting information if needed.

Approved returns should be sent to:

ERT 163RD STREET MALL, LLC
450 LEXINGTON AVENUE 13TH FLOOR
NEW YORK, NY 10017
United States

Customers are responsible for securely packaging returned items to prevent damage during transit.

4. Refund Process

Once we receive the returned item, our team will inspect the product condition.

If the return is approved:

  • Refunds will be issued to the original payment method;
  • Processing time depends on banks and payment providers;
  • Additional time may be required before refunded funds appear.

Original shipping fees are generally non-refundable unless the return is caused by an error made by BrightNest.live, including incorrect shipment or defective products.

5. Non-Returnable Items

Returns may not be accepted for:

  • Used toys;
  • Opened or partially used DIY bracelet kits;
  • Products missing components;
  • Items damaged through improper handling;
  • Products returned after the return period.

6. Order Cancellation

Customers may request cancellation shortly after placing an order.

Because orders may enter processing quickly, cancellation requests cannot always be guaranteed.

If an order has already shipped, customers must follow the return process.

7. Exchanges

If you receive an incorrect or defective item, please contact our customer service team.

Exchange requests are subject to product availability.

8. Policy Updates

BrightNest.live reserves the right to update this Return and Refund Policy at any time.

Changes will be posted on this page with the updated effective date.